Shipping policy

All orders are packed with care by the Curious Elf Co. team and shipped from our HQ in London. We’re a very small team (currently just one, me, who works several jobs!) and we pack and post orders as quickly as we can! Usually things will be posted by the day after your order. As we get closer to the peak festive season, things might take a little longer, but we’ll always keep you updated where possible. We appreciate your patience and support.

Shipping Rates

Shipping costs are calculated at checkout based on your order size. You can view the shipping price at checkout without processing payment. 

We only ship within the UK at the moment - if you live elsewhere and are interested in purchasing please email us - if we get enough interest and it's worth us offering international shipping with all the tariff issues etc then we will!

Order Emails & Confirmations

Once you place an order, you’ll receive a confirmation email at checkout. If you don’t see it, try these troubleshooting steps before reaching out:

  • Check your spam/junk/trash folders.

  • Ensure your inbox isn’t full.

  • Double-check that you entered your email correctly.

  • If you paid via PayPal or Apple Pay, check the email linked to that account.

Packing & Shipping Times

We do our best to pack and dispatch your order as soon as possible. Once it’s ready, you’ll receive a shipping confirmation with tracking details.

  • All parcels are shipped via EVRI and include tracking.

  • Rural & remote locations may experience slightly longer shipping times.

Busy Periods

During peak times (launches, sales, or festive seasons), packing times may be slightly longer due to increased order volume. We'll work hard to get your orders out as quickly as possible, but we appreciate your patience during these periods.

Discount Codes

Please make sure to enter your discount code before completing checkout. Once an order is processed, we cannot apply discounts retroactively.